Carvana Faces Government Scrutiny and Fines Following Consumer Complaints – The Wall Street Journal
Carvana Co. says its goal is to help consumers sidestep everything people hate about buying used cars, thanks to a shopping experience that takes place almost entirely online. The approach has won over investors, who have enjoyed a return of more than 200% on the stock since the start of last year.
But some customers say the experience hasn’t been as smooth as they expected, as the nine-year-old company gets tripped up in paperwork and bureaucratic red tape.
